Shipping Policy

At Wyreth™, we believe true home comfort starts the moment you place your order — not just when you slip on your new slippers. This shipping policy outlines how we process, fulfill, and deliver every order, so you know exactly what to expect from checkout to doorstep.

Our Fulfillment Philosophy

Wyreth is a curated home footwear brand designed for real, everyday comfort.

To cut down on excess warehouse inventory, eliminate traditional retail markup, and reduce unnecessary waste in the supply chain, we fulfill most orders directly through our vetted manufacturing partners and regional fulfillment hubs.
This direct-to-door model lets us:
  • Deliver carefully crafted, quality-tested slippers at fair, accessible prices
  • Skip redundant middleman costs that would otherwise be passed on to customers
  • Run a leaner, more intentional supply chain with lower environmental impact
We appreciate your patience as part of this smarter, more value-driven way to shop for home essentials.

Order Processing & Shipping Rates

Every Wyreth order goes through a hands-on quality check, fit verification, and secure packaging process before it leaves our facility.
  • Standard Processing Time: Please allow 2–4 business days for order handling, quality inspection, and dispatch preparation.
  • Peak Season Note: During high-volume periods such as Black Friday, Christmas, and New Year sales, processing may take up to 5 business days.
  • Flat Shipping Fee: All domestic U.S. orders come with a flat $5.99 shipping rate, with no hidden fees or surprise surcharges at checkout.

Estimated Delivery Timeframes

Delivery timelines vary based on your shipping destination. All estimates are counted in business days, excluding weekends and local holidays, and are not guaranteed delivery dates.
For orders shipped within the United States, standard transit time is 8 to 13 business days.

For deliveries to Canada, the United Kingdom and Australia, please allow 10 to 17 business days for arrival.

For all other countries and regions worldwide, estimated delivery falls within 14 to 21 business days.
Weather events, carrier operational delays, and customs processing may occasionally extend delivery windows. We appreciate your understanding — quality footwear and careful delivery take time.

Tracking Your Order

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your unique tracking number.
Please note:
  • Tracking status updates may take 1–2 full business days to appear on the carrier’s website after the label is created.
  • If tracking does not update immediately, your package is still in normal transit and will update as it moves through the carrier network.

International Orders & Import Charges

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis.
This means:
  • Any customs duties, import taxes, or brokerage fees charged by your destination country are the sole responsibility of the customer.
  • Wyreth is not liable for delays caused by customs clearance procedures.
  • While import fees are uncommon for small home footwear orders, regulations vary widely by country. We recommend checking your local import policies before placing an international order.

Order Modifications & Cancellations

We begin processing orders shortly after they are placed to get your slippers to you as quickly as possible.
If you need to update your shipping address, adjust your order, or request a cancellation, please contact us at service@zephyrlift.com within 12 hours of placing your order.
Once an order has entered the fulfillment and quality check stage, we are unable to make modifications or process cancellations.

Lost, Damaged or Problematic Shipments

Your satisfaction is our top priority.
  • Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please send us clear photos of the item and packaging within 72 hours of delivery. We will arrange a free replacement or full refund at no extra cost to you.
  • Lost in Transit: If the shipping carrier confirms your package has been lost and cannot be located, we will ship a replacement free of charge or process a full refund, whichever you prefer.
  • Significant Delays: If your order is more than 7 business days past the estimated delivery window with no tracking updates, please reach out to our support team and we will escalate an investigation with the carrier.
If you have any questions about our shipping policy, your order status, or delivery details, feel free to contact our customer care team at service@zephyrlift.com. We’re here to help.