Return & Refund Policy

At Wyreth™, we believe every pair of slippers should deliver the exact comfort and fit you expect. We stand behind the quality of our products, and this policy outlines all guidelines for returns, exchanges, and refunds to help you shop with full peace of mind.

Return Eligibility

We offer a 30-day return window for all eligible items, starting from the date your order is delivered.
To qualify for a return:
  • Items must remain in new, unworn condition with no signs of outdoor use, outsole scuffing, fabric staining, or wear from extended indoor use
  • All original tags, branding labels, and product packaging must be intact and included
  • You must provide a copy of your order confirmation or proof of purchase
  • Brief try-ons on clean, soft indoor surfaces are acceptable, but items showing visible wear will not be approved for return

How to Initiate a Return

To start a return request, send an email to our customer care team at service@zephyrlift.com. Please include your order number and a short description of the reason for your return to help us process your request quickly.
If your return request is approved:
  • We will send you a pre-paid return shipping label via email
  • We will also include step-by-step instructions for packaging and dropping off your return package
Important note: Items returned to us without prior request approval and an official return authorization will not be accepted or processed. If you have questions about whether your item qualifies, feel free to reach out to our team before shipping anything back.

Damaged, Defective or Incorrect Items

Please inspect your order thoroughly as soon as it is delivered.
If you receive a defective product, damaged merchandise, an incorrect size, or the wrong style, contact our support team immediately. Include clear photos of the item and original shipping packaging in your message. We will review the issue promptly and arrange a free replacement or full refund at no additional cost to you.

Non-Returnable Items

For hygiene, safety and inventory reasons, certain items are not eligible for return. This includes:
  • Items marked as final sale or clearance
  • Digital gift cards and store credit vouchers
  • Personalized or custom-printed slipper styles
  • Items that have been worn outdoors, washed, altered, or damaged by the customer
  • Original shipping fees paid at checkout, unless the return is caused by an error on our end
If you are unsure whether your purchase qualifies for return, contact our team before submitting a request and we will clarify for you.

Exchanges

For the fastest exchange experience, we recommend returning your original item and placing a new order for your preferred size, color or style once your return is approved. This eliminates wait times from return transit, restocking processing, and inventory fluctuations.

European Union 14-Day Cooling-Off Period

For orders shipped to destinations within the European Union, you have the right to cancel or return your order within 14 calendar days of delivery, for any reason and without needing to provide justification.
All items returned under this policy must be unused, in original packaging, with all tags attached and accompanied by valid proof of purchase. This right applies separately from our standard 30-day return policy.

Refund Processing

After we receive your returned package and complete a full quality inspection, we will send you an email to notify you of the outcome of your refund request.
If your refund is approved:
  • The refund will be issued automatically back to your original payment method
  • Please allow up to 10 business days for our payment processor to complete the refund transaction
  • Your bank or credit card provider may take additional business days to post the funds to your account, depending on their internal processing schedules
If more than 15 business days have passed since your refund approval and you have not received the funds, contact our support team and we will help you trace the transaction.

Return Mailing Information

All returns must be sent using the official pre-paid label provided by our support team after request approval.
Our official business correspondence address is:

Wyreth™

2855 Stevens Creek Blvd, Suite 2221

Santa Clara, CA 95050

United States
This address is for official business correspondence only and is not a direct return facility. Please do not send return packages to this address without explicit instruction from our customer care team, as they will not be processed.